ENTRIES TAGGED "teams"

Kate Matsudaira: If You Don’t Understand People, You Don’t Understand Ops

Velocity 2013 Speaker Series

While automation is clearly making everyone’s lives who work in Operations much better, startup founder Kate Matsudaira (@katemats) acknowledges that “No one ever does their work in a vaccum.” You can try as much as possible to Automate All The Things, but you can’t automate trust. And trust is key to a healthy, thriving operations team (and your own professional growth, too).

In this interview, Kate discusses some of the things she’ll be talking about at Velocity next month. Key highlights include:

  •  The word “people” is pretty broad. What aspects of working with people should operations teams care about? [Discussed at 1:32]
  • Ultimately, you depend on the people around you to help get work done, especially when you need to get funding, be it externally for a startup, or internally for an infrastructure or refactoring project. The more people trust you, the more likely that is to happen. [Discussed at 3:17]
  • Cultural change takes leadership, but that leadership doesn’t have to come from the top. [Discussed at 5:00]
  • You can be ridiculously technically competent, but if you can’t communicate well, it hinders your success in the long run. [Discussed at 5:40]

You can view the entire interview here:

This is one of a series of posts related to the upcoming Velocity Conference in Santa Clara, CA (June 18-20). We’ll be highlighting speakers in a variety of ways, from video and email interviews to posts by the speakers themselves.

 

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Chris takes a very expansive view of project management, stressing the crucial decisions and attitudes that leaders need to take at every stage from the team’s initial mission statement through the design, coding, and testing to the ultimate launch. By merging technical, organizational, and cultural issues, he unravels some of the magic that makes projects successful.

Read more…

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