Google acquires Channel Intelligence, pursues Amazon shoppers
In a recent post at Wired, Marcus Wohlsen took a look at the success of Google’s switch last fall to all-paid product listings — such as the top result for a search for iPhone 5 — and how it fits in to Google’s plans to compete against Amazon on the shopping front.
Chris Lien, CEO of Marin Software, noted to Wohlsen that shoppers either start their searches at Amazon or at Google and that Amazon has been encroaching on Google’s turf as it becomes more of a “commerce search engine.”
In order to compete, Wohlsen writes, Google is establishing itself as a place not only to research products, but also to buy them. Lien says Google likely doesn’t intend to start its own warehouses, but rather to “package the sale from search to checkout” and let merchants take it from there. Marin Software marketing VP Matt Lawson told Wohlsen, “What you’re going to see [Google] do is do everything they can to enable marketers to sell through their platform.”
This week, Google took a major step in that direction with its acquisition of Channel Intelligence (CI) for $125 million. In a post at Forbes, TJ McCue describes CI as specializing in product ecommerce, offering data-driven services aimed at increasing online sales, and he highlights one of the company’s most successful products — the CI Where-to-Buy button.
Engadget’s Donald Melanson updated his report on the acquisition with a statement Google released regarding the purchase:
“We want to help consumers save time and money by improving the online shopping experience. We think Channel Intelligence will help create a better shopping experience for users and help merchants increase sales across the web.”
Digital wallet? What’s that?
A new study from comScore showed that the slow adoption rate of digital wallets may have something to do with a lack of awareness — only 51% of consumers in the U.S. were aware of digital wallets, aside from PayPal, which had a 72% awareness rate, according to the study.
Andrea Jacobs, comScore Payments Practice Leader, said for the press release that the low adoption rates could be attributed to multiple factors, such as low awareness and a lack of understanding of the benefits, from the consumer as well as the retailer side. She also noted that this isn’t the first time we’ve experienced steep barriers to adoption in the financial services industry: “There was a time when consumers were reluctant to use ATMs for similar reasons, and, today, look at how far we’ve come since the 1970s and 1980s.”
There are some indications of a bright future for digital wallets, however, when all aspects of the ecosystem are in place. Kevin Fitchard reports at GigaOm that Isis chief sales officer Jim Stapleton says their wallet trial in Salt Lake City “is producing positive results from both consumers and merchants,” with users paying with the wallet five or more times per week.
Stapleton wouldn’t specify the number of users Isis has at this point, Fitchard reports, but he said “the typical Utah Isis customer follows five different merchants using the wallet’s loyalty card and coupon features, and a customer who signs up for a business’s loyalty program tends to visit that business twice as often as a regular customer.”
“Social commerce” is driving growth in US ecommerce market
Reports this week showed global ecommerce sales topping the $1 trillion mark. Though the U.S. leads the world in ecommerce sales, ecommerce represents a “scant 4% of American retail sales,” according to Business Insider’s Alex Cocotas’ research. He notes, though, that the channel is “growing faster than its offline counterparts” and highlights the major drivers: mobile commerce and social media. Cocotas points to such success stories as “social commerce” sites ShoeDazzle and Fab.
According to Jim Edwards at Business Insider, Facebook advertisers can attest to the power of “social commerce.” Edwards looks at Facebook’s mobile app install ads, which on first blush appeared to be geared at mobile game and app developers. “But several of Facebook’s big advertising clients who have used the ads in Q4 indicated that the ads can be used to develop e-commerce on Facebook,” Edwards writes, “turning the social network into a mobile shopping and sales device.”
Edwards explains that the apps are more valuable to advertisers than ad impressions because a consumer with an app is likely to use it more than once, resulting in a “‘lifetime’ of revenue” as opposed to a one-off sale. After testing the ad unit, Edwards reports, Fab.com CEO Jason Goldberg said Fab’s shopping app was “[f]ive times more effective than any other mobile download channel that we’ve used.”
Tip us off
News tips and suggestions are always welcome, so please send them along.
- Google aims to be information destination for holiday shoppers
- Mainstream mobile payment a decade out?
- Facebook continues its mobile acquisition spree
- E-gifting and mobile commerce get social
- More Commerce Weekly coverage